匿名用戶
1. 主題
【?簡潔明確,?直奔主旨】?
主題(Subject)要點明郵件中心目的,幾個單詞簡要描述,讓收件人一眼知曉意圖即可。
話術總結
【問題】Questions about & regarding…/ An enquiry about…
【更新】Update on & to…/ Follow-upon…/ Progress on…
【約定】Meeting today & tomorrow / XXX Schedule / Reschedule
2.稱呼
【注意身份,恰當選擇】
寫郵件之前確認好收信方的稱呼,尤其是給教授/導師/助教/Mentor發(fā)郵件時,注意書寫正確,如果名字都沒寫對會給對方留下非常不好的初印象。
話術總結
Hi + first name
Prof. & Dr. & Mr. & Ms. & Mrs. + last name
everyone / all / there / students / community / candidates / admission officer
Hello/ Dear/? ?Good ?morning/? ?To ?同上
Hey + 同上:注意!Hey用于非常熟的人,一般較少使用
3.開場白
【簡單問候,以示禮貌】
對于發(fā)件人來說,開場白的使用避免郵件過分直接和尷尬,對于收件人也能夠感受到來信的友好和禮貌。
話術總結
【通用問候】Good morning Good afternoon Good evening
【通用問候2】How’re you How is everything going How things are going for you
【自己主動發(fā)郵件】Hope you’re doing well Hope you’re well Hope you continue to be well Hope you and your family are all well
【對方來信后】Thank you for reaching out Thank you for contacting meThank you for your email Thanks for your not
【對方回復后】Thank you for your reply Thanks for your reply Thanks for your quick & prompt response Thank you for getting back to me
【二次發(fā)送(首發(fā)郵件未收到回復)】I hope this email finds you well
【自己回復晚了】Sincere apologies for the delay here Sorry for my late reply I apologize for not replying you earlier
4.正文
【開門見山,條理清晰】
正文言簡意賅,準確表達自己的意向。如果有多個問題或多方面內容,請利用排版分點表述。
話術總結-表達意圖
I’m writing to ask & check & confirm & inform you & let you know & announce that & invite you to…
I’m writing to you about & regarding & with regards to & in regards to & concerning…
I have some questions regarding…
話術總結-常用主體語句
【疑問求助】May I know…I’d like to know…I’m curious about…I have a question about & regarding & concerning…Could you please tell me…Would you mind telling me…Would you please send me…I would appreciate (a lot & much) if you can…Is it possible for you to…
【查看附件】I’ve attached…to this email I’ve attached…for your reference Please find the document attached Here’re the details
5.結束語
【期待回信,表示感謝】
話術總結
【等待回信】I’m looking forward to hearing from you soon Please let me know if you have questions & queries & concerns Please let me know if that works / I would love your feedback on…
【預約成功】I look forward to talking with you next week & tomorrow Talk to you then See you then & tomorrow & onFriday
【表示感謝】Thank you for your time in advance Appreciate for your time & help Thanks again Thanks a lot for your help & assistance Thanks for your information Thanks for your patience & understanding & consideration
6.落款
【落款是一封正式的郵件不可缺少的一部分,一般與正文&結束語隔一行書寫】
由于是最后一步啦,大家可能急著發(fā)出去而出現(xiàn)錯誤或遺漏,所以一定要穩(wěn)住!建議制作個人的落款模板,一方面方便展示自己的基本信息,另一方面也避免書寫錯誤。
話術總結
Best / Best regards / Best wishes / All the best / Kind regards / Thanks / Cheers / Sincerely
Tips
發(fā)送郵件前請仔細檢查,避免拼寫/稱呼/附件遺漏/收件人郵箱等低級錯誤
郵件措辭盡量客氣禮貌,避免強硬的要求,比如:You have to / must / need to,多用請求類語句Could you please…/ May I have…/ I’d love to…
發(fā)郵件的時間注意選擇工作日的工作時間,如果有時差設置定時發(fā)送
使用專業(yè)的郵箱地址,比如給Prof發(fā)郵件盡量使用學校edu郵箱
收到回信記得禮貌回復,不管是否還有其他問題或后續(xù)輸出,都請及時回復并表示感謝
心態(tài):不要怕寫錯/語言不地道/用詞不準確,只要能清晰表達自己的意思讓對方理解即可。同時,郵件往來的過程也是學習書寫的過程,所以不用擔心,時間長了就熟悉啦!
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